·                Basic IT remote monitoring

·                Daily Backup Checks & Failure Management

·                AV Failures/Management

·                Patch Management

·                Management of offline agents

·                NEW ticket triage (confirm contacts, contract, auth rep and priority)

·                Business Continuity Verifications

·                Report building & scheduling

·                Support Mailbox review/delegation and clean up

·                CPU, Disk & Memory usage tickets

·                Password Reset tickets

 

·         At least 1 year related working experience

·         Clean speaking accent