• ·         To actively monitor and manage the performance of critical equipment and services both for our Clients.
• ·         To act as a first point of contact for incoming service tickets and support calls.
• ·         Be an active contributor to Infrastructure Documentation and processes both for our Clients.
• ·         To support HP server platforms both for our Clients.
• ·         To support Windows Active Directory and Services both for our Clients.
• ·         To support Systems and Storage both for our Clients.
• ·         Assist in projects for application and infrastructure requirements both for our Clients.
• ·         The administration and support for assets, licensing, and renewals both for our Clients.
• ·         The implementation of security/compliance requirements both for our Clients.
• ·         Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• ·         To enforce policies and procedures for all service contracts for Clients.
• ·         Ensure the operational effectiveness of all server or office-based technologies as required to meet SLA’s.
• ·         Server monitoring – monitoring of disk space, system and application errors, memory and swap space utilization, disk performance, CPU, and processes.
• ·         Software management – plan, test, implement operating system upgrades; install OS, maintenance releases, critical fixes and service packs; assist with application upgrades and installations.
• ·         Backups/archives/restores – configure and automate system, backups and perform restores as needed.
• ·         Assist in the implementation, maintenance, procedures, and associated training plans for Systems administration, usage, and disaster recovery.
• ·         Assist in the implementation of internal SLAs based on availability, capacity and performance. After hours maintenance and release management tasks as scheduled.
• ·         Assist in the implementation of Disaster Recovery procedures which should include regular updates, DR testing and formal reviews.
• ·         Ensuring all LIV Corporation Pty Ltd policies and procedures are followed including OH&S and all matters concerning workplace safety.
• ·         Shared ‘On Call’ after hour’s responsibilities.

·         Planning and Achievement

o   Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.

o   Allocates appropriate amounts of time for completing work; avoids scheduling conflicts; develops timelines and milestones.

o   Sets stretch targets and works diligently to achieve them.

o   Takes pride in achieving or exceeding own expectations and expectations of customers.

·         Quality Orientation

o   Accurately and carefully follows established procedures for completing critical tasks.

o   Vigilantly watches over job processes, tasks, and work products to ensure freedom from errors or omissions.

o   Initiates action to correct quality problems or notifies others of quality issues as appropriate.

o   Consistently seeks out opportunities to improve processes, systems and services provided to clients.

·         Problem Solving

o   Identifies issues, problems, or opportunities and determines what potential action may be required.

o   Collects information to better understand issues, problems, and opportunities.

o   Interprets information from a variety of sources; detects trends, associations, and cause-effect relationships.

o   Creates appropriate options for addressing problems and achieving desired outcomes.

o   Includes others in the decision-making process as needed.

·         Customer Service

o   Actively listens and enquires to clarify client or team member queries, feedback or needs.

o   Engages customers in a warm and inviting manner, taking steps to build rapport and taking a genuine interest in their circumstances and needs.

o   Asks questions to determine needs; listens carefully; provides appropriate information; summarises to check understanding.

o   Deals with challenging tasks or problems in a positive, constructive and professional manner.

o   A high capacity to communicate faults and problems to clients.

o   Conveys information in a clear and professional manner, uses syntax, pace, volume, diction, and mechanics appropriately.

o   Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.

·         Team Player

o   Shares important or relevant information with the team.

o   Willing to do what is required to assist the team.

o   Recognises by one’s self when opportunities present to help others and goes out of one’s own way to help others.

o   Makes others feel welcome, takes an interest in others wellbeing.

·         Personal Development

o   Takes responsibility for personal professional development.

o   Applies learning by when dealing internally and with clients.

o   Shares learning’s with the team.

o   Shows interest in developing deeper I.T. knowledge.

·         Essential

o   Minimum 6-months’ employment experience in any role.

o   Formal qualification at a University, TAFE, or a recognized industry equivalent. Preference will be given for disciplines from Engineering, Information Technology (Computing), and Science streams. Additionally, Microsoft certification will also be viewed favourably.

o   Some technical knowledge in key technologies: VMWare, Microsoft AD, HP Servers, and related technologies

o   Contributed to day to day infrastructure stability of key business systems

o   Excellent hardware troubleshooting experience

o   Documentation – hardware/software configurations, change control, downtime / availability, problem / resolution, procedures, resource usage, etc.

o   Some knowledge of automation and creating scripts using PowerShell and Visual Basic

o   Strong knowledge and experience with Windows Active Directory, DNS, DHCP TCP/IP, and general troubleshooting.

·         Desirable

o   Minimum 1-year experience working in an IT or similar role

o   Minimum 2-years’ employment experience in any role.

o   Microsoft MCSA Qualification or equivalent.

o   ITIL Certification

o   AWS/Azure experience

o   Client facing consultancy experience

o   Background in working in large organisations

o   Experience ERP Enterprise Systems

o   Experience in Networking Technologies (Layer 3 and Layer 2)

o   Experience around configuring and efficiently managing Storage (SAN’s and NAS)

o   An understanding of PHP, HTML, CSS, SQL and JavaScript.

o   Basic understanding of website environments including, but not limited to; cPanel, DNS servers, SSL Certification and domain management

o   Experience with QuickBooks or MYOB

o   Experience with Linux and MAC OS Operating Systems

o   Participate in Vendor Management with key technology vendors

o   Demonstrated experience in managing business expectation and delivering IT solutions

o   Demonstrated experience around configuring and managing Virtualization products