Job Description

· Be responsible for the successful execution of HR Operations and Lifecycle processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment, employee inquiries, submission of Government-related surveys, liaise with statutory boards.

· Provide customer service support and manage service delivery metrics and/or third-party supplier performance in relation to the assigned processes

· Drive increased productivity and compliance through process improvements, standardization, and simplification within assigned area(s)

· Monitor team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures

· Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and policy requirements

· Communicate and share processes, policies, and other relevant documentation to employees needed to resolve the query/ issue

· Oversee and provide support on time and attendance for hourly employees

· Supporting Data Integrity initiatives in all HR Systems

· Provide ad-hoc operational support for assigned process

Requirements

· Minimum Diploma in HR/Business or related discipline.

· 3-5 years prior HR professional work experience, preferably in a HR Operations or shared services role.

· Previous experience in HR Operations, onboarding, offboarding, Payroll & Benefits, and/or Global Mobility Services preferred

· Familiar with the local employment regulations

· Self motivated and ability to work independently

· Critical thinking and problem-solving skills

· Good interpersonal and communication skills

· Ability to handle sensitive situations and maintain a high degree of confidentiality

· Knowledge in service request management tools, MS Office, Workday, and/or other HR related tools