Customer Service Representative- Iowa Equine

Are you the kind of customer service professional who thrives in a fast-paced, high-volume environment, yet never lets accuracy, compassion, or professionalism slip? Do you enjoy working with horse owners and equine professionals? If so, this role may be your perfect fit.

We’re seeking a skilled, confident, and service-driven Customer Service Representative to become the frontline connection between our clients and our veterinary team. This position is central to daily operations and plays a vital role in shaping both the client experience and the quality of care delivered to every horse we serve.

What You’ll Do

In this role, you are the orchestrator of smooth, efficient clinic flow. Your day will include:

• Managing high-volume client communication across phone, text, email, and in-person interactions
• Scheduling appointments with accuracy, foresight, and urgency
• Facilitating clear communication between clients, veterinarians, and technicians
• Guiding horse owners through the next steps, expectations, and follow-ups with confidence
• Maintaining composure and professionalism in a dynamic, often time-sensitive environment
• Using your equine knowledge to understand client needs, urgency levels, and common terminology
• Documenting all interactions thoroughly to support high-quality patient care

Your work ensures that clients feel supported, informed, and valued, and that every patient receives seamless coordination from first call to final follow-up.

Who You Are

You’re not just good at customer service, you’re excellent. The ideal candidate brings:

• 3+ years of proven customer service experience (preferably in medical, veterinary, or high-volume service settings)
• Basic equine knowledge and comfort communicating with horse owners, trainers, and barn managers
• A calm, confident presence during busy or emotionally charged moments
• A talent for multitasking without sacrificing accuracy
• Strong written and verbal communication skills
• A solutions-oriented mindset with genuine care for client experiences
• The ability to anticipate needs, prevent confusion, and keep the day running smoothly

If you love helping people, enjoy the pace of an active veterinary practice, and take pride in being the person who can “hold it all together,” this role was designed for you.

Why This Role Matters

As the first and last point of contact for many clients, you directly influence their trust, comfort, and overall experience. You ensure clarity during emergencies, reassurance during stressful moments, and efficiency on even the busiest days. Your work has a real impact, not only on people, but on the health and well-being of the horses they love.

Learn More About Our Practice

To explore our services, team, and approach to equine care, visit our website and follow us on social media.
www.iowaequine.net and on Facebook at Iowa Equine