Referral and Operations Coordinator

Join us at Sage Veterinary Imaging (SVI), where our mission is to improve the lives of pets by getting answers through advanced human-quality imaging. Based in Round Rock, Texas, we use state-of-the-art diagnostic technology like 3T MRI, 128-slice CT, digital radiography, and ultrasound to provide referring veterinarians with fast, accurate results. As a teaching hospital accredited by the ACVR, we are committed to quality, clarity, and continuous learning. At SVI, you'll work alongside board-certified radiologists, imaging technologists, and a collaborative operations team. Your work directly contributes to better outcomes for pets and their people without the chaos of traditional veterinary hospital environments.

Position Overview

We're hiring a Referral & Imaging Operations Coordinator to take ownership of the imaging case intake process and new client onboarding. You'll be a key link between our operations team and referring veterinary clinics, helping practices submit complete diagnostic cases, navigate our intake platforms, resolve technical snags, and ensure service and billing accuracy.

This is not a sales role and doesn't require prior experience with imaging or radiology systems, just a sharp mind, steady communication skills, and the ability to learn quickly. You'll support both new and established clinic partners by improving how information flows from clinic to radiologist. This means thinking in terms of process as much as people bringing order, clarity, and proactive problem-solving to every interaction.

The ideal candidate is someone who genuinely loves animals, enjoys working with people, is energized by helping clinics succeed, and finds satisfaction in smoothing out workflows that benefit both pets and the people who care for them. If you're steady under pressure, attentive to detail, and thrive in cross-functional environments, you may be exactly what we're looking for.

Qualifications

• 2+ years in a healthcare, diagnostics, or client service environment
• Strong organizational and problem-solving mindset; calm, clear, and resourceful
• Excellent written and verbal communication skills, especially in procedural or client-facing contexts
• Ability to manage and prioritize workflows independently while collaborating with internal teams
• Comfortable learning new platforms and documenting technical or operational processes

Preferred Experience

• Experience in onboarding or supporting external clients (e.g., clinicians, referring practices)
• Background in business operations, customer support, clinic management, or case coordination
• Familiarity with patient portals, referral platforms, or practice management systems
• Experience supporting high-value accounts or long-term client relationships

Nice to have

• Exposure to imaging workflows, DICOM files, PACS systems, or teleradiology platforms

Job Details

Type: Full-time

Schedule:

• 8-hour shifts
• Daytime availability
• Rotating Saturday mornings
• ~40 hours/week
• Some regional travel may be required

Location: On-site in Round Rock, TX
Education: Four-year degree preferred
Experience: 3+ years in a clinical environment preferred

Benefits

• 401(k) with matching
• Health, dental, vision, and life insurance
• Paid time off and parental leave
• Employee discounts

At SVI, we value clarity, integrity, and collaboration. We believe in placing people where they're built to succeed, and giving them the tools and autonomy to do so. We are an equal opportunity employer and welcome all qualified applicants.

Job Type: Full-time

Base Pay: $45,223.50 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person