MY - International Customer Specialist | Native Japanese Speaker

Overview of this role:

• Responsible for supporting international business operations across Europe, covering pre-sales, quotation, order management, and post-sales activities to ensure a seamless customer experience.
• Works closely with account teams and stakeholders to deliver accurate order processing, compliance, and continuous service improvement.

Key Responsibilities:

• Prepare and generate quotations in line with customer requirements and agreed margins
• Process and validate sales and purchase orders, ensuring accuracy, pricing, and compliance
• Coordinate with internal teams (procurement, logistics, material master) for smooth order fulfilment
• Manage order-related issues (e.g., pricing, credit, export controls) and resolve blockers promptly
• Handle post-sales activities including returns, credits, re-bills, and customer queries
• Support stock management and standard customer reporting
• Drive customer experience through collaboration, process improvements, and compliance with export regulations

Skills & Requirements:

• Experience working in an IT reseller environment (mandatory)
• Native Japanese language proficiency (mandatory) with strong communication skills in English
• Proven experience in generating quotations and managing sales/order processes
• Experience in sales operations or customer service, ideally with international exposure
• Familiarity with SAP (SD), Salesforce/CRM tools, and MS Office; able to manage workload independently and in a team