SG - Senior Desktop Engineer

As an IT Supporter (f/m/d) in the automotive industry, you can expect an exciting task. You will look after our customers and act as a central interface for all IT questions. Start now in a committed team that will support you with full commitment and offer you opportunities for your personal development. Look forward to a varied job with direct customer contact!

As part of this job, we offer you the opportunity to take on the following tasks:

• You are responsible for 2nd level support for all device requests.
• You will be responsible for 2nd level support for all endpoint requests in the production environment.
• You will be responsible for the technical support of users on site or at the service point.
• You will be responsible for the expenses and receipt of IT equipment and mobile devices, including initial instruction for end users.
• You will carry out software installations, solve hardware and software problems and process tickets.
• You will provide our customers with advice and support and thus build sustainable customer relationships.
• You will be responsible for the support, delivery and installation of PCs, laptops and printers.
• You are willing to work shifts and, if necessary, to be on call for support.

Requirements:

• You have completed IT vocational training, retraining or comparable knowledge acquired in practice and extensive professional experience, especially in the automotive sector.
• You have very good hardware knowledge of the common manufacturers and have very good knowledge of current Microsoft operating systems.
• Good English written & spoken communication skills.
• You enjoy dealing with end users.
• Are you communicative and curious to get to know the latest technologies? No problem, we will be happy to support you with further training.