MY - Onsite Engineer | Midvalley, KL

Job Description:

• Perform technical requests either remotely or at customer site to meet business and customer requirements.
• Answer calls from users and perform remote technical support throughout APAC locations

• Documents and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience
• Contributes to identifying own development needs
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
• Ensure Department /Contract meets SLA performance targets
• Maintain and improve customer satisfaction levels
• Understand and adhere to policies and procedures

Job requirements:

• Min 3-5 years working experience as Onsite Engineer
• Experience in troubleshooting desktops, laptops and printers
• Experience with ticketing system (Service Now)
• Candidate with shift and helpdesk work experience will be added advantage.
• Works under close supervision. Uses little discretion.
• Works well in a team locally and throughout APAC locations
• Able to follow instructions and procedures
• Able to adapt to new/changing processes
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates customer service experience
• Good interpersonal skills, literacy and numeracy skills

Work Location: Centrepoint North, Mid Valley City, 59200 Kuala Lumpur
Shift Hour: Mon- Fri, 8am - 5pm; 3pm - 12am (during daylight savings, 4pm-1am) and Public Holiday