HK - Technology Sourcing Customer Manager

About the role:

• Reporting to Head of GTS APAC
• Serve as the primary customer interface in Hong Kong, responsible for delivering technology sourcing services and managing the end-to-end commercial and operational engagement with customer, aligned to the global account structure.
• Serve as the primary customer interface in Hong Kong, responsible for delivering technology sourcing services and managing the end-to-end commercial and operational engagement with QRT, aligned to the global account structure.

Role descriptions:

• Customer and Account Ownership. Primary interface in Hong Kong and represent the overall customer / CC APAC account team
• Technology Sourcing Execution – support end to end sourcing activities (Quote, Vendor Engagement, Pricing Alignment)
• Support complex sourcing scenarios – Multi country, export import across the region
• Commercial and transactional management – Commercial model with regional customer. Own regional billing and chargeback model aligning to global principles
• Service and Operational teams coordination – Bridge between customer and GTS operations
• Governance and Engagement – Participate in QBR / MBR. Own escalations and service model

Accountabilities:

• Manage customer liaison to transact complex services and complex solution sales to maximise profit
• Responsible for sales documentation and methodology to enable the sales process and information
• Engage with appropriate resources and management to ensure solution meets customer needs
• Closes standard deals with a degree of complexity and opportunities to maximise profitability
• Identify customer queries and resolve to enhance customer satisfaction
• Accountability for all operational transactions to ensure ownership of customer
• Proactively builds customer contacts and rapport across a number of customers, levels and opportunities
• Identify a broad range of opportunities and customers to develop sales campaigns
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

Performance indicators:

• Contribution growth from aligned customers
• Feedback from stake holders and customers demonstrating Winning Together and Roles specific competencies
• Generation of new business opportunities in customer base and new customers
• Contribute to campaign team in large complex contractual services opportunities

Knowledge, Skills & Experience:

• Graduate level education
• 3-5 year sales experience
• Ability to build effective and constructive relationships across a number of customers and opportunities
• Virtual Team working
• Ability to manage customer expectations
• Comprehensive understanding of Computacenter's Solutions offerings and basic understanding of Services
• Commercial, Financial and legal understanding
• Negotiation and influencing skills applied across the various customer organisations
• Ability to build effective and constructive relationships across a number of larger and more complex customers and opportunities at all levels
• Ability to resolve significant customer issues whilst moving the business forward