HK - Desktop Support Engineer

Job Responsibilities:

• Perform routine technical requests either remotely or at customer site to meet business and customer requirements
• Document s and reports on work completed to ensure compliance with Company and Customer Procedures
• Escalate issues in line with company processes to ensure customer demands are met
• Provide basic customer service to internal and external customers to ensure consistent experience
• Contributes to identifying own development needs
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

Performance Indicators:

• Ensure Department /Contract meets SLA performance targets
• Maintain and improve customer satisfaction levels
• Understand and adhere to policies and procedures
• Demonstrates relevant Winning Together values
• Costs minimised
• Keep skills up to date with IT industry standards as appropriate to the role/contract
• Attain and maintain accreditations as appropriate to the role/contract

Knowledge, Skills & Experience:

• Works under close supervision. Uses little discretion.
• Able to follow routine instructions and procedures
• Uses basic information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Experienced in supporting VIPs
• Demonstrates an organised approach to work
• Demonstrates basic customer service
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.