Inexperienced welcome! IT Support Engineer [Computacenter] Tokyo

Computacenter is seeking a skilled and motivated IT Support Engineer to join our dynamic Shared IT team. Inexperienced welcome! IT support that makes use of customer support experience and English proficiency. The role involves frequent travel to various sites, so flexibility and adaptability are critical for success.

Key Responsibilities:

• Provide L1 & L2 desktop support, troubleshooting hardware and software issues according to established procedures and best practices.
• Escalate complex issues to the L3 support team as necessary.
• Install, configure, and maintain desktop and laptop computers, peripherals, and associated software.
• Deliver onsite technical support for hardware setup, including workstations, bar code readers, label printers, and network devices.
• Monitor and troubleshoot telephony-related issues.
• Ensure timely resolution of support requests while maintaining accurate records of issues and solutions in the ticketing system.
• Manage IT assets and assist with various IT projects.

Additional Responsibilities:

• Collaborate with the customer's global IT teams to resolve incidents.
• Coordinate with external vendors for scheduling, quotations, and invoicing.
• Develop and maintain comprehensive documentation for IT processes and procedures.
• Generate and submit detailed work reports, ensuring accuracy and timely submission.
• Travel to different work sites, providing onsite support as needed, both on a scheduled and ad-hoc basis.

Requirements:

• Willingness to learn and grow their career in IT.
• Willingness to travel regularly to multiple work locations.
• Bilingual proficiency in English (Business Level) and Japanese (business level, JLPT N2 or Native).

Preferred Qualifications:

• Excellent problem-solving skills with the ability to work independently.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• IT certifications such as CompTIA A+, CCNA are a plus.

Work Location:

This role is based in Computacenter's Mita, Tokyo office and will require periodic travel to client sites within Tokyo and potentially other locations.

Language Skills:

Bilingual proficiency in Japanese (minimum JLPT N2 level) and English, with strong reading, writing, and speaking abilities.