IT Support Engineer (Onsite - F&B Company)

About the Role: Computacenter Japan is looking for a skilled and customer-focused IT Support Engineer to join our team. The successful candidate will initially be stationed onsite at our customers location, a Food & Beverage (F&B) company, where they will manage daily IT operations, ensure optimal service delivery, and support IT-related projects. This role demands a proactive approach to enhancing user experience and maintaining compliance with global standards.

Key Responsibilities:

• Manage daily IT operations and provide support.
• Ensure efficient IT service delivery, including helpdesk and onsite support.
• Oversee the daily support and evolution of IT environments.
• Contribute to and coordinate projects to ensure compliance with global IT standards.
• Proactively enhance the user experience.
• Manage IT-related projects and maintain thorough documentation.
• Act as the single point of contact for application, hardware, and software issues reported through various channels (SNOW, email, chat, walk-ins, and phone calls).
• Handle incident and request management.
• Manage IT assets and provide project support.

Requirements:

• A customer-oriented mindset with a strong passion for excellence.
• Ability to adapt to and lead change with resilience, determination, and flexibility.
• Excellent communication and interpersonal skills.
• Project management/coordination experience.
• Minimum of 3 years of experience in IT customer support, including client-side hardware and software, printers, helpdesk, and onsite support.
• Technical knowledge, including:
• Windows 10 & Windows 11
• Windows Server 
• Basic understanding of Cisco Products (Switches, Wi-Fi Access Points, Wi-Fi Controllers)
• Outlook, Office 365, Microsoft Active Directory
• LAN/WAN knowledge, basic network troubleshooting

Language Proficiency:

• English: Business Level
• Japanese: Business Level

Additional Information:

• Site visits to Gunma are required from time to time.
• No smoking is permitted inside the office.

Working Hours:

• 8:45 to 17:45.

Benefits:

• Weekly two-day holiday system (Saturday and Sunday)
• Summer vacation
• Year-end and New Year holidays
• Annual paid leave
• Condolence leave
• Salary revisions once a year (April)
• Complete social insurance (health, welfare pension, employment, industrial accidents)
• Transportation expenses (up to 30,000 yen per month)
• Certification allowance
• Qualification acquisition support (for IT-related qualifications; applicable to regular and contract employees)
• Training allowance (3.5% of salary paid separately; applicable only to permanent employees)

Future Opportunities:

• As this is a permanent position with Computacenter, the engineer will have the opportunity to work on other Computacenter customer sites in the future.