IT Support & infrastructure Engineer【Computacenter Japan】

Computacenter is now seeking a skilled and motivated IT Support & Infrastructure Engineer to join our dynamic Shared IT team. The ideal candidate will have a strong background in desktop support and infrastructure support, with 4-7 years of relevant experience. This role requires travel to various work sites, so flexibility and adaptability are key. Support to be provided across a multitude of industries including finance, pharmaceutical and manufacturing.

Key Responsibilities:

<IT Support Engineer responsibilities>

• Provide L1 & L2 desktop support to end-users, including troubleshooting hardware and software issues according to formal procedures and best practice.

• Escalate complex issues to the dedicated L3 teams when required.

• Install, configure, and maintain desktop and laptop computers, peripherals, and software.

• Local (onsite) Support.

• Hardware configuration of workstation or system (bar code reader, label printer, network equipment, etc.).

• Monitor and troubleshooting for Telephone issues.

• Ensure timely resolution of support requests and maintain accurate documentation of issues and solutions using ticketing system.

<Infrastructure Engineer responsibilities>

• Lifecycle management and inventory management for IT Infrastructure hardware and software, Server, Server Rooms, Storage, Network and CR Facilities

• Inspection & Testing of IT equipment like switch, router, firewall along with Customer Global team.

• Arrange Repair or replacement of hardware with vendors as needed

• Oversee activities of outside service/product vendors including preparing contract papers, requesting for POs, contract management

• Maintenance of IT Infra documentation (including SOP updates)

• Keep physical network up and running (Wired & Wireless) and report network and connectivity issues to local and global management.

• Setup, configuring LAB & Production Systems, when requested

• Coordinate with Help-Desk Team in troubleshooting and follow up on infra related topics when escalated.

• Manage access rights for Windows (AD & local) and software.

Other responsibilities

• Coordinate and collaborate with customers global teams for incident resolution.

• Coordinate with external vendors for scheduling, quotations and invoicing.

• Create and maintain comprehensive documentation for IT processes and procedures.

• Generate and submit work reports as required, ensuring accuracy and timely completion.

• Assist with project management and projects and take lead on tasks as required.

• Travel to different work sites as required to provide on-site support on both a scheduled and ad-hoc basis.

Requirements:

• 4-7 years of experience in desktop support, IT infrastructure support.

• Experience working with incident ticketing management system.

• Willingness to travel to multiple work sites.

• Bilingual proficiency in English and Japanese (business level, JLPT N2).

• Strong technical skills and knowledge of desktop and infrastructure support.

Preferred Qualifications:

• Leadership experience, with the ability to guide and mentor junior team members.

• Project management experience, with a proven track record of successfully managing IT projects.

• Strong problem-solving skills and the ability to work independently.

• Experience working closely with overseas IT departments.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced and dynamic environment.

• CCNA certification

Work Location:

Based out of Computacenter office in Mita, Tokyo.

This role will require periodic travel to various sites within Tokyo, as well as sites in Saitama or other locations.

Language Skills:

Must be bilingual with minimum JLPT N2 level reading/writing/speaking skills.