Project Specialist Coordinator [Contract] [Financial client] Tokyo

• Project Specialist Coordinator role is a contract role with Computacenter at our Financial client. 
• Job Description:

Work Location: Onsite

Roles & Responsibilities:

• Software Installation
• Troubleshoot, repair, and maintain software applications & infrastructure.
• Escalation from Helpdesk for application support including in-house, 3rd party applications and market data applications.
• Provide support for operating system drivers, software and firmware.
• Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machine.
• Ensure that clients policies and procedures are followed by, communicated, and adhered to.
• Create and maintain support documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in ticket-tracking system.
• Proactively inform management of trends, significant problems and expected delays.
• On-call Participate in rotating schedule providing afterhours and weekend support.
• Take initiative to stay current on technology and participate in training programs.
• Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc

• Skill Description:

Essential:

• 8 -12 years of experience in project coordination.
• Excellent communication, interpersonal and customer care skills.
• Ability to work under pressure and on tight timescales.
• Experience using help desk call management system.
• Technical grasp of a wide range of applications both in house and 3rd party applications.
• ITIL foundation understanding