IT support Engineer【Computacenter Japan】

Computacenter is seeking a skilled and motivated IT Support Engineer to join our dynamic Shared IT team. The ideal candidate will have at least 2 years of experience in desktop support and will provide essential IT services across a wide range of industries, including finance, pharmaceutical, and manufacturing sectors. The role involves frequent travel to various sites, so flexibility and adaptability are critical for success.

Key Responsibilities:

• Provide L1 & L2 desktop support, troubleshooting hardware and software issues according to established procedures and best practices.
• Escalate complex issues to the L3 support team as necessary.
• Install, configure, and maintain desktop and laptop computers, peripherals, and associated software.
• Deliver onsite technical support for hardware setup, including workstations, bar code readers, label printers, and network devices.
• Monitor and troubleshoot telephony-related issues.
• Ensure timely resolution of support requests while maintaining accurate records of issues and solutions in the ticketing system.
• Manage IT assets and assist with various IT projects.

Additional Responsibilities:

• Collaborate with the customer's global IT teams to resolve incidents.
• Coordinate with external vendors for scheduling, quotations, and invoicing.
• Develop and maintain comprehensive documentation for IT processes and procedures.
• Generate and submit detailed work reports, ensuring accuracy and timely submission.
• Travel to different work sites, providing onsite support as needed, both on a scheduled and ad-hoc basis.

Requirements:

• Minimum of 2 years of experience in desktop support.
• Experience working with an incident ticketing management system.
• Willingness to travel regularly to multiple work locations.
• Bilingual proficiency in English and Japanese (business level, JLPT N2 or higher).
• Strong technical skills and knowledge of desktop support processes.

Preferred Qualifications:

• Excellent problem-solving skills with the ability to work independently.
• Experience working with overseas IT teams.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• IT certifications such as CompTIA A+, CCNA are a plus.

Work Location:

This role is based in Computacenter's Mita, Tokyo office and will require periodic travel to client sites within Tokyo and potentially other locations.

Language Skills:

Bilingual proficiency in Japanese (minimum JLPT N2 level) and English, with strong reading, writing, and speaking abilities.