Client Account Manager

Client & Account Manager

The Role

We are looking for a proactive, polished, and client-focused Client & Account Manager to

support a growing digital marketing and account recovery agency.

This person will act as a key point of contact for clients and prospects, helping manage

communications, coordinate projects, and ensure clients always know what is happening with

their case or campaign. The ideal candidate is comfortable speaking with high-level clients,

handling sensitive or urgent situations professionally, and learning the details of digital

advertising platforms such as Meta, Google, TikTok, LinkedIn, and X.

Responsibilities

Communicate directly with prospects and existing clients through email, WhatsApp,

and calls.

Conduct client calls independently or alongside the founder, depending on the situation.

Manage client onboarding and serve as a consistent point of contact throughout the

engagement.

Explain processes, timelines, next steps, and updates clearly to clients.

Coordinate account recovery cases and marketing projects with the internal team and

external platform partners.

Follow up on open cases and proactively communicate updates, delays, and next steps.

Help manage contracts, invoices, onboarding documents, and other client-related

administrative tasks.

Use project management tools such as Basecamp to keep client information and tasks

organized.

Escalate technical or platform-specific questions to the appropriate team member and

ensure the client receives an answer.

Support inbound prospects and assist with basic sales conversations when needed.

Identify opportunities to improve the client experience and internal processes.

What We're Looking For

1–3 years of experience in account management, customer success, project

coordination, sales, or a similar client-facing role.

Excellent English communication skills, both written and verbal.

Confident and professional when communicating with business owners and senior-level

clients.

Highly organized, proactive, and able to manage multiple clients and cases

simultaneously.

Strong problem-solving and follow-up skills.

Comfortable working in a fast-paced, growing company.

Willingness to learn about digital advertising, account recovery, and major

advertising platforms.

Comfortable using WhatsApp, email, Google Workspace, and project management tools.

Marketing agency experience is a strong plus.

Experience with Meta, Google Ads, TikTok, LinkedIn, or X is a plus.

The Ideal Candidate

You are professional, resourceful, calm under pressure, and proactive. You don't wait for

clients to ask for updates—you anticipate their questions and keep them informed.

You can take a voice note from the founder, understand what needs to happen, coordinate with

the right people, and make sure the client feels taken care of from beginning to end.