About the job Project Manager
The Jewish Board has an impact in the lives of over 40,000 individuals and families in New York City. Our work is done across the city, encompassing 75 facilities, including 10 residences serving 400 children each year, 14 mental health clinics and 24 additional satellite clinics, 37 supportive housing programs totaling 1200 units, and 10 kosher residences that are home to 130 people with intellectual and developmental disabilities.
POSITION OVERVIEW:
The Continuous Quality Improvement (CQI) Project Manager is responsible for managing a portfolio of CQI projects across The Jewish Board. Reporting to the Sr. Director of the Project Management Office, the CQI Project Manager will help enhance quality of care for the 45,000 people served annually by The Jewish Board across all environments of care. Ability to develop relationships and work collaboratively with colleagues is critical.
KEY ESSENTIAL FUNCTIONS:
Manage and execute quality improvement / operational excellence activities in alignment with the Quality & Transformations department mission, vision and guiding principles
Coach project teams in the use of QI tools, Lean Six Sigma, change management principles, and other system improvement activities (process maps, value stream mapping, run charts, data collection, cause & effects analysis)
Champion a culture of continuous quality improvement, change management, and the use of evidence-based services across the agency
Assist in the process of defining, selecting, scoping and prioritizing quality improvement projects
Create project charters and project timelines, and monitor completion of deliverables and timeframes
Use project management tools to identify opportunities for quality improvement and change management related to quality of care and service standards
Stay informed of regulatory changes and industry best practices, implementing changes as needed
Produce reports on quality improvement project status, objectives and key results
Other CQI / performance improvement duties as assigned
QUALIFICATIONS:
Experience with formal project management, Six Sigma, Lean methodologies and Quality Improvement principles is critical
Experience in performing and managing Quality Improvement activities in one or more service areas relevant to The Jewish Board
Experience facilitating and coaching project teams
CORE COMPETENCIES for the position include:
Using Lean, Six Sigma, and/or other change management tools
Outstanding organizational, analytical, and problem-solving skills
Solution-focused and collaborative
Analytical and systems thinking capability with experience in statistical analysis and use of analytical tools (Excel, QI Macros, Minitab, Tableau)
Commitment to continuous quality improvement
Fluency with using data to inform and guide projects; and creating run charts
Experience with process mapping and project documentation
Strong attention to details
Project management skills; ability to support multiple projects; multi-tasking skills
Ability to work both independently and as part of a team with strong interpersonal skills
Excellent written/oral communications skills; ability to communicate with staff at all levels
NICE TO HAVE:
Bachelors Degree in Business Administration, Engineering, Public Administration, Healthcare Administration, Project Management, Social Work, or related field.
Certification as a (Lean) Six Sigma Green Belt or above, or as a Project Management Professional (PMP).