Pretoria, South Africa

Sommelier

 Job Description:

Responsible for the selling and serving of bottled wine. A Sommelier will possess a current Sommelier certification. Ideally 2 years’ experience in a 5 star establishment.

Essential Functions

• Order and sell wine for the restaurant

• Available to work a variety of hours, days and shifts, including weekends

• Safely and effectively use and operate all necessary tools and equipment

• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction

• Ability to multi-task calmly and effectively in a busy, stressful environment

• Able to move and lift stock and bottles etc

• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipates guests’ needs

• Greet guests with a warm, sincere smile

• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy

• Develop the wine menu for the restaurant

• Coordinate all ordering of wine for the restaurant

• Maintain professional relationships with purveyors, and must not accept gifts or cash in return for wine or liquor orders

• Account for and maintain the security of all wine inventories

• Provide wine education and training for new and existing employees, and update training materials

• Conduct wine tastings

• Assist Maître d’ and/or host with greeting and seating guests if needed

• Organize, maintain and restock wines in proper cabinets, coolers or storage areas

• Attend wine seminars on a regular basis

• Act as a lead for the Wine Runner position

• Follow proper wine service procedures

• Assist serving staff with selling, opening and serving wine

• Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures

• Understand and respond knowledgeably to questions about the restaurant and menu

• Use sales techniques to present and encourage current promotions to guests

• Understand and follow the food allergy procedure and special orders/restrictions

• Proficiency in the use and operation of all necessary tools and equipment, including the POS system

• Comply with all safety and sanitation guidelines and procedures

• Get along well with others and be a team player

• Other duties will be assigned as needed

  Required Skills:

POS Food Ordering Team Player Payments Security Sales Training