Hotel Japanese Coordinator (Tokyo, Japan)

Hotel Japanese Coordinator (Tokyo, Japan)

I. BASIC PURPOSE / JOB BRIEF:

The Coordinator, Japan Region is responsible for performing extraordinary service experience to VIP Player from Japan Region and also acts as standalone information point to assist Japanese Guests enquiry on Okada Manila property or available package(s).

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Provides seamless customer service and ensure guest satisfaction at all times.
• Ensures that patron's requests on transportation, F&B, room accommodation etc. are properly communicated with Japan Region Operations team at Okada Manila.
• Executed according to Company standards. Maintains professional working relationship with the patrons.
• Ensures sufficient marketing supplies for daily operations and maintains an updated inventory.
• Ensures all the phone enquiries are answered
• Handles guest complaints, responds and/or escalates guest concerns in a timely manner.
• Coordinate with Okada Manila team for arrival, hotel room set up, send-off, and other special requirement or request.

III. JOB SPECIFICATIONS:

Educational Requirement:

• Preferably graduate of Senior High School (Bachelor's degree is a big advantage)

Experience Requirements:

• At least 6 months background in providing customer service preferably in Gaming industry or related field

Skills and Attributes:

• Good command of verbal Japanese language (Fluent Japanese speaker)
• Functional Knowledge in Microsoft office Application: Word, Excel and PowerPoint

Other Qualifications:

• Good command of the English language both written and verbal.
• Good interpersonal skills and can adapt in a fast-paced dynamic environment.

Work Setup: Onsite
Work schedule: Dayshift / Rotation
Location: Tokyo, Japan

By applying, you give consent to collect, store, and/or process personal and/or sensitive information for recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients.