Job Openings HR Content Manager ServiceNow

About the job HR Content Manager ServiceNow

Job Description

Summary:

We are hiring on behalf of global law firm serving leading companies. Our client seeks a HR Content Manager ServiceNow to lead and manage the knowledge content within their HR Portal (ServiceNow). This role plays a key part in improving employee experience by ensuring HR information is easy to find, clear, and up to datesupporting efficient self-service and reducing support cases. Youll work with global HR teams, IT, and ServiceNow experts to build, maintain, and improve HR content thats relevant, compliant, and user-friendly.

Responsibilities:

  • Manage the full lifecycle of HR content on ServiceNowfrom creation to regular updates and archiving.
  • Work with HR experts to ensure content is accurate, compliant, and easy to understand.
  • Design and implement content governance processes, including review schedules and approval flows.
  • Keep the HR portal updated with relevant visuals and announcements (e.g., holidays, banners, news).
  • Analyze content performance and improve content based on data and feedback.
  • Support employees in resolving issues faster by linking common questions to helpful knowledge articles.
  • Help HR teams contribute to the knowledge base through training, templates, and documentation.
  • Maintain clean, consistent content aligned with HR policies, tone, and brand.
  • Collaborate on improving portal usability (layout, search, content navigation, etc.).

Qualifications:

  • Bachelors degree in HR, Communications, or related field
  • At least 5 years experience in content/knowledge management, ideally in shared services or a professional services firm
  • Hands-on experience with ServiceNow HRSD or similar HR knowledge platforms
  • Strong writing and editing skillscan simplify complex HR policies into plain English
  • Experience managing structured content processes, including governance and version control
  • Understanding of content tagging, structure, and metadata
  • Strong coordination skills; works well across HR, IT, and Compliance
  • Comfortable working with data to monitor content effectiveness
  • Technical Skills:
  • ServiceNow HRSD content creation, workflows, lifecycle management
  • ServiceNow Knowledge Management templates, approval flows, feedback tools
  • Basic HTML/CSS for formatting
  • MS Word, SharePoint, Adobe Acrobat for content editing
  • Reporting tools like ServiceNow Analytics or Power BI
  • Nice to Have:
  • Background in HR Shared Services or Legal Ops
  • Certification in ServiceNow Knowledge Management or HRSD
  • Experience supporting regional/global teams with tailored content
  • Familiarity with content strategies for case deflection and self-service adoption
  • Knowledge of global HR compliance and data privacy

Work Setup:

  • Shift Schedule: Day shift
  • Work setup: Hybrid setup, 3 days Onsite a week
  • Location: Makati City

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients.