ServiceNow IT Service Management Specialist - Manager

Cobden & Carter International are experts in providing the Talent Solutions and developing optimal organization efficiency required for companies to sustain and succeed in a competitive world.

With entities in Europe, Bahrain, Saudi Arabia, Hong Kong and The Philippines as well as Consultants located in additional countries, we consist of highly experienced Headhunters and HR strategists spanning different industries and continents driven to ensure our clients receive a unique service which exceeds expectations.

We have worked with leading organisations in the following industries: Oil+Gas, Energy, BPO, Software Development, Shipping, Logistics, Retail, Construction, Mining, Healthcare, Life Sciences, Hospitality, Automotive, Banking, Insurance, Online Gaming, FMCG, E-commerce, Manufacturing and Electronics.

With the use of our bespoke algorithms and Predictive software, Emotional Intelligence software, HRIS, Payroll Software, innovative recruitment solutions, global network and the hands-on knowledge of our employees, we are helping to define the future of many of the worlds leading organizations as well as delivering on confidential searches providing key talent to clients within a competitive market.

Representing a client that is one of the fastest-growing practices in the country, it has significantly increased its market share in auditing the top 1,000 corporations according to Business World.

It has been recognized by the International Tax Review as a Tier 1 tax practice, Tier 1 transfer pricing practice, Tier 1 leading tax transactional firm and the National Transfer Pricing Firm in the Philippines in 2016. It was also recognized as the Best Consultancy and Advisory Firm in the Philippines by the International Alternative Investment Review in 2012.

Responsibilities:

• Collaborate with clients to understand their business requirements and translate them into
  technical specifications.
• Design, develop, and configure ServiceNow applications, workflows, and integrations.
• Perform system administration tasks, including user management, security, and performance
  optimization.
• Test and deploy ServiceNow solutions according to project timelines and quality standards.
• Provide technical guidance and support to the implementation team.
• Stay up-to-date with the latest ServiceNow features and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 7 years of experience in ServiceNow development and implementation.
• Strong understanding of ITSM processes and best practices.
• Experience with ServiceNow integrations (REST API, SOAP, etc.).
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills. 
• ServiceNow certifications on ITSM (preferred)