Collections Coordinator

Role:

Working within a team, you will be responsible for managing the global centralized escalation Accounts Receivable process, ensuring compliance to the escalation timelines for the invoices to be paid, liaising, and coordinating with the Collections, Client and Accounts Payable Finance and the Business teams and leaders. A very high standard of verbal and written English is essential for this role as you will be interacting with internal and external clients.

Performance Objectives:

Clients

• Contact clients and internal company teams to discuss outstanding escalated debts.
• Manage deadlines and progress across teams to ensure timely resolution.
• Stakeholder Management Coordinate and liaise with Collections, Finance and Business teams to follow up on the escalation progress, issue resolution until the eventual payment of the invoices.
• Utilising a combination of defined processes, account updates, apply judgement and make decisions on next course of action, on a client-by-client basis.
• Document accurate records of client communications within Oracle Advanced Collections system and collections reports.

Excellence

• Escalate the global top outstanding debts in compliance to the timeline to help achieve a variety of targets, based upon qualitative and quantitative measures.
• Continually re-prioritise an ever-changing workload and demands, ensuring activity is focused towards achieving a variety of targets.
• Ensure tasks are performed in accordance with Service Level Agreement objectives.
• Contribute ideas and actions towards the continuous improvement of processes within area of influence.
• Understand and apply companys Billing processes, policies, procedures, and internal control standards.

People

• Liaise and collaborate with the Collections team regularly regarding all aspects of collections activity performance.
• Coordinate with Collections, Finance and Business leaders ensuring the success of the escalation process.
• Work effectively within the team dynamic.

Qualifications

• • Business to business experience in collections
  • Multinational/Global experience
  • With Stakeholder Management, Escalation Management, Account Management and Portfolio Management experience
• Strong fluency in written and spoken English. Ability to articulate and communicate professionally within the different levels of the organization, is essential.
• Strong knowledge of MS Excel. Ability to create and maintain various collections reports.
• Flexible and willing to work on rotating shifts under a hybrid set up.

Work Setup:

• Work shift: Mid-shift
  
• Setup: Hybrid Setup
• Location: Taguig

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.