Regional Customer Success Manager Leader - Jakarta

Job Description:

Require an enthusiastic and a talented person who thrives in enterprise software sales and can:

• Be the Single Point of Contact for Customer Success in respective region in Indonesia, Malaysia, Singapore and manage relationships with senior leadership of customers
• Grow base customer revenue and create net new opportunities.
• Conceptualize and implement strategies with a view to expand existing relationships for company products / services.
• Work with company Solution Architects to fine tune and present solutions to customers
• Ensure Time bound Revenue book and collection of receivables.
• Grow and build CSM team in the region as may be required from time to time.

Skills & Experience

An enthusiastic and talented person who thrives in enterprise sales and can:

• Align with customers and company to create a joint vision of the future
• Empathy with customer.
• Be consistent and detail oriented
• University Degree with a minimum of 10-15 years in CSM (Customer Success)
• Retail Software experience
• Creativity in solving complex problems.
• Is an outgoing person and team player who enjoys working in a team environment

Work Setup:

• Work shift: Dayshift
  
• Setup: Hybrid - Depending on clients requirement, must be willing to do client visits)
• Location: Must be from Jakarta

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