Operations Manager

Position: Operations Manager

Key Responsibilities:

- Develop and implement operational strategies to drive efficiency and productivity

- Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions

- Manage and optimize the use of resources, including personnel, equipment, and materials

- Ensure compliance with company policies and procedures, as well as local and international regulations

- Foster a positive and collaborative work environment, promoting teamwork and open communication

- Develop and maintain relationships with key stakeholders, including clients, vendors, and partners

- Prepare and present reports on operational performance and make recommendations for improvement

- Continuously evaluate and implement new technologies and processes to enhance operations

- Develop and manage budgets, controlling costs and maximizing profitability

- Conduct regular performance evaluations and provide coaching and development opportunities for team members

- Identify and mitigate potential risks and implement contingency plans as needed

Qualifications:

- At least 2-3 years' of experience as Operations Manager in the BPO/Call Center/Shared Services industry
- At least Associate degree or Bachelors degree