HR SSC Reports Analyst

Job Overview:

We are seeking a highly analytical and detail-oriented HR Shared Services Reports Analyst /

MIS to join our team. This role will be responsible for managing and analyzing HR data,

generating regular reports, and providing key insights to support decision making within the

HR Shared Services (HRSS) function. The ideal candidate will have a strong background in

data analysis, reporting, and HR systems, with the ability to transform raw data into

actionable insights to drive operational efficiency and strategic HR decisions.

Key Responsibilities:

Report Generation & Analysis: Develop, generate, and distribute regular and adhoc

reports related to HR Shared Services operations, including employee inquiries,

case resolutions, process performance, and other HR metrics.

Data Management: Collect, clean, and organize data from various HR systems

(e.g., HRIS, ticketing systems, and knowledge management tools) to ensure data

integrity and accuracy for reporting purposes.

Metrics Development: Collaborate with HR leadership to define key performance

indicators (KPIs) and reporting metrics that align with business objectives and HRSS

goals.

Trend Analysis: Perform trend analysis and identify patterns in HRSS activities,

including call volume, case resolution times, employee satisfaction, and other

relevant metrics. Present findings to leadership with recommendations for process

improvements.

Dashboards & Visual Reporting: Design and maintain interactive dashboards and

visual reporting tools to provide real time insights into HRSS performance metrics

for leadership and key stakeholders.

Process Improvement: Identify opportunities for improvement based on data

insights, working with HR and IT teams to streamline HRSS processes and improve

service delivery.

Data Quality Assurance: Ensure the accuracy and consistency of HR data and

reports by conducting regular audits and validation checks.

Reporting Tools & Technology: Utilize advanced reporting tools and systems (e.g.,

Excel, Power BI, Tableau, HRIS, or other reporting platforms) to create automated

reports and reduce manual effort.

Stakeholder Collaboration: Partner with HR, IT, and other business units to ensure

data and reporting needs are aligned with organizational priorities and to enhance

data driven decision making.

Compliance & Confidentiality: Ensure that all HR data and reports are handled in

accordance with relevant legal, regulatory, and organizational standards, including

data privacy and security.