ServiceNow Developer

Cobden & Carter International are experts in providing the Talent Solutions and developing optimal organization efficiency required for companies to sustain and succeed in a competitive world.

With entities in Europe, Bahrain, Saudi Arabia, Hong Kong and The Philippines as well as Consultants located in additional countries, we consist of highly experienced Headhunters and HR strategists spanning different industries and continents driven to ensure our clients receive a unique service which exceeds expectations.

We have worked with leading organisations in the following industries: Oil+Gas, Energy, BPO, Software Development, Shipping, Logistics, Retail, Construction, Mining, Healthcare, Life Sciences, Hospitality, Automotive, Banking, Insurance, Online Gaming, FMCG, E-commerce, Manufacturing and Electronics.

With the use of our bespoke algorithms and Predictive software, Emotional Intelligence software, HRIS, Payroll Software, innovative recruitment solutions, global network and the hands-on knowledge of our employees, we are helping to define the future of many of the worlds leading organizations as well as delivering on confidential searches providing key talent to clients within a competitive market.

Representing a client that is a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

They guide their clients through difficult issues, bringing our insight and judgment to each situation. Their innovative approaches create original solutions to our clients most complex domestic and multijurisdictional deals and disputes.

The ServiceNow Developer reports to and supports the Platform Manager to oversee our Service Management tool development. Developers provide application development, administration, technical support, and maintenance by using good practice web programming skills to configure robust solutions for our internal clients utilizing the service management tool.

The individual will leverage their understanding of ITIL to support the Continual Service Improvement (CSI) program across the ITSM lifecycle. They will apply proven communication and problem-solving skills to design and develop solutions, with an eye for detail.

The Developer will also work closely with all Service Management, Support and Compliance teams to ensure policy and procedure conformance, identify and drive service improvements, perform overall risk and impactassessments of operational processes and collaborate with Technology fulfilment teams on best practice, performance insights and adherence to current operational policy and procuredues.

Responsibilities:

• Effectively design, implement, monitor, control, and close all technical tasks related to configuration and
  implementation of all aspects of the service management tool.
• Be responsible for software coding and customization including, but not limited to: screen tailoring, data
  imports, integration, workflow administration, third-party software integrations, scripting, and custom
  application development.
• Manage and solve technical data and transformation problems.
• Review, engage and contribute to development of Knowledge Base.
• Create and maintain system design and operations documentation.
• Update and maintain a comprehensive testing procedure for service management tool upgrades with the
  purpose of confirming all applications for use after the completion of the upgrade.
• Develop test cases for functional, UAT testing, resolution of reported defects and perform integration testing
  using sample data;
• Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly.
• Undertake any other reasonable duties as requested by the Service Delivery Manager.
• Stay up-to-date with industry best practices, emerging technologies, and regulatory requirements related to
  incident management, ensuring compliance and continuous improvement.
• Work closely with the Service Operations team and related ITSM modules to assist with tasks carried out by
  other Service Managers.
• Participate in testing and deployment activities related to patches and upgrades.

Additional Responsibilities:

• Maintain an attitude and behavior in keeping with our Technology Guiding Principles.
• Maintain a high level of professional and technical knowledge.
• Maintain a professional demeanor at all times.
• Overtime may be required and should be expected to meet deadlines. Advance notice will be given whenever
  possible. Approval for all overtime must be obtained, in advance when possible, from your line-manager.
  Remain flexible with shift hours and lunchtime based upon the needs of the group.
• Uphold firm, office, departmental and team policies and procedures.
• Contribute to team effort through communication, cooperation and coordination with other team members.
• Regular, predictable attendance is required with the mandatory utilisation of the firms attendance system
  (where in use).
• Undertake any other reasonable duties as requested by IT management.

Qualifications:

• College degree in any IT related course or equivalent work experience.
• 3 years+ experience with ServiceNow administration.
• Up-to-date understanding of marketplace and technology changes relevant to ServiceNow, monitoring tools,
  and ITIL processes.
• Ability to analyze, troubleshoot and resolve complex software application-related problems.
• Experience troubleshooting integration management, security, and application issues.
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing
  scenarios and results.
• Team player who is ambitious and motivated.
• Must be able to multitask and work in a fast-paced environment.
• Must have good communications skills, customer service skills, problem-solving/trouble-shooting, follow-up
  skills and organizational skills.
• Capable of grasping new concepts without prior experience.

Technical Experience:

• ServiceNow Certified Application Developer
• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB, SPM, service portal and
  knowledge management applications;
• ITIL Foundation certification or practical experience of ITIL is desirable with knowledge of the Change and
  Configuration Management processes with experience of ServiceNow.
• Experience in delivering IT Transformational Projects (ITIL processes and /or tool sets)