Talent Welfare & Relations Supervisor

I. Benefits Administration

• Leads the implementation and monitoring of statutory and company-initiated benefit programs in compliance with relevant laws and regulations
• Ensures the timely and accurate processing of timekeeping records, pre-payroll documents, statutory and Company benefits such as HMO, life insurance, uniform distribution, and the Perfect Employee Reward system.
• Coordinates with insurance and healthcare providers (e.g., Medicard, Sunlife) to resolve escalated issues and improve service delivery.
• Oversees the annual physical exam program and ensures completion of follow-throughs for all employees.
• Reviews and improves benefit-related communications, guidelines, and processes.
• Maintains strong partnerships with external agencies (e.g., BIR, SSS, PhilHealth, Pag-IBIG) for employee registration and compliance.
• Ensures accuracy and integrity of benefit-related data in HRIS or relevant systems.
• Conducts regular audits of benefit usage, enrollments, and records to ensure accuracy and adherence to policy.

II. Employee Services and Records Management

• Ensures we maintain accurate HRIS data, employee records, and ID systems.
• Reviews and approves employee documentation requests (e.g., certificates, proximity cards,
• employment records).
• Ensures confidentiality and security of employee data and compliance with data privacy laws.
• Streamlines and improve documentation and service request procedures to ensure a responsive HR service experience.

III. Employee Relations

• Supervises offboarding processes including clearances, final pay, and compliance with
• documentation requirements.
• Addresses employee concerns regarding welfare services and coordinates resolution with concerned units or external parties.
• Supports the implementation of employee engagement initiatives and proactively gathers employee feedback for improvement.
• Coaches and guides Talent Welfare Associates in day-to-day tasks and fosters a service-oriented mindset.

IV. Team Support and Projects

• Develops and maintains SOPs related to welfare and employee services and ensures alignment with company policies.
• Supports or leads internal projects such as wellness campaigns, outreach programs, or HR technology rollouts.
• Coordinates with internal departments (e.g., Finance, Operations) for smooth cross-functional workflows and employee support.
• Prepares reports and analysis for management decision-making and policy refinement.

Minimum Qualifications

• Bachelors degree in Psychology, Human Resources, Business Administration, or related field
• At least 3-5 years of experience in HR, preferably with exposure to timekeeping, payroll, statutory benefits, remittances, employee relations, and records management
• Solid knowledge of Philippine labor laws, government benefits, and HR best practices
• Preferably experience in supervising or mentoring junior team members
• Detailed-oriented, strong organizational, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• Highly ethical, and committed to confidentiality, and service excellence

Location: Quezon City

Work set-up: Full onsite