Collections Analyst - Spanish Speaker

Summary:

A British American multinational consulting firm is looking for a Collections Specialist to manage a portfolio of client accounts, ensuring timely payments are made according to the specified terms. In this role, you will communicate with clients, resolve debt-related issues, and work with the team to improve our collections process. Fluency in both Spanish and English is required to engage effectively with our diverse client base.

Responsibilities:

• Contact clients regarding outstanding debts using various communication channels, mainly phone and email.
• Make informed decisions on the next steps for each client based on established processes, case history, and judgment.
• Maintain accurate records of client interactions in the Oracle Advanced Collections system.
• Investigate and resolve instances of unallocated cash.
• Negotiate payment solutions and address client concerns, issues, and complaints effectively.
• Manage relationships with both internal and external stakeholders to maintain long-term goodwill.

Qualifications:

• Bachelors degree
• Collection experience in BPO or multinational companies
• Intermediate Excel skills for portfolio management
• Fluent in Spanish and English (written and spoken)
• Strong customer service and professional communication skills (phone, email)
• Experience in stakeholder, account, and portfolio management
• B2B collections experience is a plus!

Work Setup: Hybrid

Schedule: Mid-Shift

Location: Taguig City

By applying, you give consent to collect, store, and/or process personal and/or sensitive information for recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients.