Head of Transformation

Head of Transformation (Digital Bank)

Our client is one of the leading, trusted, and innovative Digital Banks in the country.

The Role:

The Head of Transformation is responsible for managing and leading innovative, lean, and compliant to-be processes of the Operations Department in accordance with the banks established policies, procedures, and prescribed service standards.

Level: Senior Manager - VP

Responsibilities:

• Attain lean and efficient structure through automation and process re-engineering
• Recommending innovative, lean, and compliant to-be processes.
• Facilitate the implementation of to-be processes with clear desired performance metrics for re-engineered processes
• Develop and implement change management strategies and plans that maximize employee adoption and usage of required changes
• Ensure adherence to service level agreements and established procedures
• Develop organizational effectiveness in collaboration with cross-functional teams to provide process design capabilities, tools, frameworks and training for identified departments within the bank.
• Support business initiatives through active engagement with both internal and external stakeholders
• Manage numerous, complex projects requiring high-level capabilities
• Retain and develop talent through training and succession planning

Management:

• Supports the CEO and senior stakeholders to achieve the bank's overall business and strategic objectives.
• Responsible for creating the department/unit/team's vision, culture, and performance standards as well as overseeing its adoption at all levels of the department/unit/team.
• Builds teams with a shared purpose of attracting, developing, engaging, and retaining employees allowing them to realize their full potential and the organization to meet its current business needs and prepare for future needs.
• Role model and drive activities to encourage and build the desired organizational culture, values, and reputation with all employees, customers, and regulatory/officials.
• Leads the team in delivering high-quality service within a culture of customer service and Continuous Improvement.
• Ensures suitable metrics are in place to measure the performance and progress of the business and employees.
• Establishes KPIs/KRls and reviews overall performance against targets. Assesses the effectiveness of strategies and makes necessary adjustments as needed.
• Builds and sustains capabilities to achieve both people and organization objectives.
• Ensures leadership and business continuity in all key/critical positions in the organization by actively developing identified potential successors.

Qualifications:

• With 8+ years of experience leading Business Excellence Process or Transformation projects in the Banking (Digital/Consumer Banking) Industry.
• At least 5+ years in a management role, with experience working with cross-functional teams for transformation or change management projects
• Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean design thinking practices a plus
• Demonstrated leadership ability with excellent interpersonal and communication skills.

Work Setup:

Setup: Hybrid (3X onsite per week)

Location: BGC, Taguig PH

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