Operations Director

An Operations Director for Revenue Cycle Management (RCM) oversees the operational aspects of the revenue cycle process, ensuring efficient and effective management of patient intake, billing, coding, and collections. Key responsibilities include:

Key Responsibilities

1. Strategic Planning: Develops and implements strategic plans to optimize revenue cycle operations.
2. Process Improvement: Identifies areas for process improvement and implements changes to increase efficiency and reduce costs.
3. Team Leadership: Leads and manages a team of revenue cycle professionals, providing guidance, training, and development opportunities.
4. Compliance and Regulatory Adherence: Ensures compliance with regulatory requirements, such as HIPAA and OIG guidelines.
5. Financial Management: Oversees revenue cycle financial performance, including budgeting, forecasting, and financial reporting.
6. Technology and Systems: Evaluates and implements revenue cycle technology and systems to improve efficiency and accuracy.
7. Patient Satisfaction: Ensures that revenue cycle operations are patient-centric and focused on providing excellent patient experiences.
8. Metrics and Reporting: Develops and tracks key performance indicators (KPIs) to measure revenue cycle performance and identifies areas for improvement.

Required Skills

1. Healthcare Industry Expertise: Strong understanding of healthcare operations, revenue cycle management, and regulatory requirements.
2. Leadership and Management: Proven leadership and management experience, with the ability to motivate and develop teams.
3. Analytical and Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
4. Communication and Interpersonal: Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals.
5. Technical: Proficiency in revenue cycle technology and systems, including electronic health records (EHRs), practice management systems (PMS), and billing systems.