Cloud Operations Analyst

Cloud Operations Analyst

Job Description

Our client is a British-American multinational company providing insurance services globally.

The Role:

As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate, and maintain the Azure cloud infrastructure that powers all of ICT Cloud offerings.

Responsibilities:

• Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance, and Service Requests individually or as part of a team.
• Configure, respond to, and resolve monitoring alerts related to system health, security, performance, and capacity.
• Provide support for production and non-production environments to ensure system uptime and expected service levels.
• Consider building automation scripts that improve internal tools and processes.
• Develop and document processes based on an understanding of operational objectives and the related technologies and tools used in those processes.
• Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
• Work and communicate effectively with colleagues, end-user clients, and various levels/roles of management.
• Work with solution architects, infrastructure engineers, developers, and other support teams in technical project delivery.
• Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
• Flexibility to work in a rotating shift system where shift schedules are determined unpredictably by business demand and changes in the service environments.

Requirements:

• Degree holder preferably in Information Technology, Computer Science, or Computer Engineering.
• At least 3+ years of experience supporting and managing Azure or other cloud services.
• Demonstrated experience in the technical implementation of IT projects.
• Excellent understanding of end-to-end support process from client to different support escalation levels.
• Experience in managing infrastructures, server environments, and operations.
• Experience in using infrastructure monitoring.
• Experience in working in multiple time zones/countries.
• High level of confidence in dealing with clients and colleagues of different nationalities.
• Experience in analyzing and mitigating security-related issues and threats.
• Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events.
• Good working knowledge of Powershell or other scripting languages for automation.
• Familiarity with ITILv3 or ITIL v4.
• DevOps experience is a plus
• Excellent written and oral English communication skills.

Work Setup:

• Shift: shifting (TBD)
• Setup: Hybrid (2x-3X onsite per week)
• Location: BGC, Taguig PH

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.