IT Collaboration Analyst (IT Business Analyst)

As a IT Business Analyst, you will play a crucial role in enhancing communication and collaboration across the organization. The ideal candidate will possess a strong understanding of collaboration tools, excellent problem-solving skills, and the ability to work in a hybrid environment.

Responsibilities:

Collaboration Platform Management:

• Administer, configure, and optimize collaboration tools such as Microsoft Teams, conference room technologies, and other relevant platforms.
• Ensure the smooth operation of collaboration tools, troubleshooting issues, and providing technical support to end-users.

User Training and Support:

• Develop and deliver training programs to enhance end-user proficiency with collaboration tools.
• Provide ongoing support to users, addressing queries and issues related to collaboration platforms.

Integration and Customization:

• Collaborate with IT teams to integrate collaboration tools with other business systems.
• Customize collaboration platforms to align with the organization's specific needs and workflows.

Security and Compliance:

• Implement and enforce security policies related to collaboration tools.
• Stay informed about industry best practices and ensure compliance with relevant data protection regulations.

Collaboration Analytics:

• Monitor and analyze usage patterns of collaboration tools.
• Generate reports and insights to optimize the utilization of collaboration platforms.

Continuous Improvement:

• Stay current with emerging trends and technologies in collaboration tools.
• Identify opportunities for improvement and implement enhancements to increase overall efficiency.

Qualification:

• Associate degree in Computer Science or related field is required with a bachelors preferred.
• Certifications in collaboration platforms (e.g., Microsoft Teams certification).
• Proven experience in managing and optimizing collaboration tools.
• Strong knowledge of platforms such as Microsoft Teams, M365 conference rooms, and others.
• Excellent communication and interpersonal skills.
• Minimum 2 years of experience in related field.
• Ability to work independently and collaboratively in a hybrid and remote work environment.
• Problem-solving mindset and the ability to troubleshoot technical issues effectively.
• Prior experience with ServiceNow is a plus.

Work Environment:

• Hybrid, working conditions are normal for an office environment.
• Some work may be performed in a manufacturing or warehouse environment.
• Participation in after-hours on-call duties and/or on-call rotation.
• Up to 25% travel may be required for strategic planning and support activities.