Transformation Head

Business Transformation Lead - Insurance Operations

Job Description

Our client is a modern, digital insurance company offering personalized protection for individuals and families.

The Role:

The Business Transformation Lead - Insurance Operations is responsible for leading and driving the strategic transformation roadmap for Operations and leading the specific initiatives to drive digitization for Operations. This includes designing and leading the execution of an Operations Transformation Plan, digital submission, straight-through processing, automation and innovation across operations, as well as the use of process improvement methodologies to drive speed and efficiency, while managing process risk and control.

Responsibilities:

• Design and Execute an Operations Transformation Roadmap

Develop an Operations Transformation roadmap which will drive high levels of automation and digitization across operations, while driving up Customer Service quality and standards. Key measures of success will include Straight-through processing (STP), Customer Satisfaction scores (CSAT), Automated Underwriting, Claims Adjudication, Digital Payments.

• Partner with Digital and Client Teams to drive Adoption of Digital Transformation

Develop adoption plans for our digital assets including customer websites and mobile apps, as well as advisor tools which can support digital transaction processing. Measures of success will include Digital Submission of various processes.

• Drive Culture Change across Operations, focused on Agility and Lean Process Improvement

Embed developing adoption plans, change management plans for operations and associated functions to ensure the planned value is realized. Deploying Value Streams to ensure continued progress against the OKRs, including close partnering with the technology deliver teams and making pivots or remediation actions to ensure continued progress.

• Manage Stakeholder Relationships

Build and maintain strong relationships with key stakeholders, including C-suite executives, business unit leaders, and corporate office, ensuring effective communication and alignment on transformation initiatives.

Requirements:

• 10+ years of experience in operations and transformation leadership roles, preferably within the insurance industry, preferably having been an Operations Transformation Lead.

• Qualifications/Certifications in Lean/Six Sigma, Agile Transformation, Automation would be highly valued.

• Proven track record of successfully leading medium to large-scale transformation programs.

• Deep understanding of operational transformation methodologies and frameworks.

• Understanding and experience in implementation of robotic process automation (RPA), process digitization, lean process improvement and continuous improvement programs.

• Strong knowledge of Agile principles and practices, including scaling frameworks.

• Excellent communication, interpersonal, and stakeholder management skills.

• Deep understanding and experience in insurance processes.

Work Setup:

Shift: Day Shift

Setup: Hybrid (2x-3x onsite per week)

Location: Muntinlupa

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.