Training Manager

Join one of the known outsourcing solutions providers as a Training Manager.

About the role
Provide training for both current and newly hired employees to equip them for key responsibilities and tasks. Demonstrate company and client standards by fostering a supportive atmosphere that helps participants achieve their fullest potential.

Responsibilities

• Facilitate engaging training sessions for both new and existing employees, encouraging knowledge sharing and skill application
• Enhance knowledge retention through effective questioning techniques, engaging presentations, and facilitation skills while providing constructive feedback and coaching.
• Create and maintain a training environment that fosters trust, learning, and high performance.
• Prepare for instructional sessions by selecting suitable teaching strategies and materials designed for specific learning formats.
• Assess learners' knowledge and performance using relevant evaluation models and tools appropriate to the context.
• Mentor and coach apprentice instructors and train newly assigned instructors.
• Coordinate various training activities, including presentations on operations, quality, and human resources.

Qualifications

• Bachelor's degree graduate
• With at least 2 years of work experience as a Training Manager in a BPO Setting

• Experience in Telco accounts/campaigns

• Good communication skills - SVAR C1

• Willing work night shift schedule

Location, Schedule, and Setup

• Commonwealth or SM Fairview
• 100% Onsite
• Night shift

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.