IDD Manager

Position Purpose:

The IDD Project Manager leads the Instructional Design, Learning Innovation and Reports Administration

Team in the planning, execution, management of assigned projects and as well as the development and

review of content. The incumbent conducts integrated training needs assessments, evaluates, and

coordinates a comprehensive range of programs to support call center operations.

The Project Manager keeps an open line of communication, manages cost and mitigates risk during project

lifecycles. The Project Manager supports the Strategic Learning Solutions Director in monitoring project status

and client/stakeholder management.

Essential Functions and Responsibilities:

1. Manage Curriculum Development project deadlines, work breakdown structure and monitor

progress. Formulates training outlines and determines instructional methods, utilizing

knowledge of specified training needs and effectiveness of such methods as individual training,

group instruction, lectures, demonstrations, meetings, and cooperative learning

workshops. (20% of work time)

2. Manage Learning Management System and Knowledge Base, work with stakeholders (external

or internal) on LMS and/or KB Solutions based on their needs. (20% of work time)

3. Identify stakeholders and define project needs ensuring resources, scope, time and quality are

managed in alignment with specific requirements. (10% of work time)

4. Validates Training Needs Analysis results, leads scoping and due diligence exercises to

determine project scope, requirements, assess clients existing training content and supports as

a final reviewer of content to ensure compliance to standards, timelines and targets. (20% of

work time)

5. Researches, proposes and collaborates with the Clients, Operations, Training and other

identified Departments to suggest and implement improvements in training & KB solutions both

for internal AFNI requirements and client related requirements. (20% of work time)

6. Summarizes progress of projects, prepares status reports, communicate results to management,

revalidates initial assumptions and cost estimates and consolidate hours for recoveries for

billable projects. (10% of work time)

The above statements are intended to indicate the general nature and level of work being performed by

employees within this classification. They are not intended to be an exhaustive list of all responsibilities,

duties and skills required of employees assigned to this job. Employees in this job may perform other

duties as assigned.