Training (Talent Development) Analyst

Summary:

We are hiring on behalf of a leading IT services and consulting firm with a strong presence in North America. This organization partners with Global companies to deliver innovative digital, data, and technology solutions across industries. They are currently seeking a Training (Talent Development) Analyst.

Responsibilities:

• Deliver Language, Voice & Accent, and Soft Skills training (for both voice and non-voice teams) via classroom and virtual formats
• Conduct daily audits (voice, email, chat) and support floor activities in coordination with business stakeholders
• Report and track training effectiveness and project outcomes
• Interview and assess new hires for communication and soft skills
• Conduct regular follow-ups with trainees and team members to ensure continuous improvement
• Collaborate closely with operations to address training needs
• Maintain accurate documentation and records related to training activities
• Interviewing new hires
• Regular and continuous touch base with floor and trainees to map improvement
• Willing to work in shifts

Qualifications:

• 12-18 months of experience as a Trainer, preferably with an Insurance or Retail background
• Strong communication skills; CEFR C1 level or equivalent in English
• Proven experience in voice and accent training delivery
• US English proficiency (prior experience supporting Canadian clients is preferred)
• Excellent facilitation, coaching, and feedback skills
• Proficient in MS Office tools
• Instructional design skills (nice to have)

Work Setup:
Shift Schedule: Willing to work in shifts
Work Setup: Hybrid (Candidate must be willing to work onsite if needed_
Location: Eastwood, Quezon City

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients.