Training Manager

The Training Manager will plan, develop, and manage activities associated with the training and

development of Consultants, Trainers, and management within a specified site. The incumbent will

maintain a climate of customer oriented service excellence by motivating and empowering team

members and exceeding customer relationships.

Essential Functions and Responsibilities:

Ensure all trainers are proficient in their job skills by providing ongoing evaluation and detailing

follow-up training, feedback, and coaching. Critical to this responsibility is making sure that

trainers are up-to-date on all subject matter for the specific project they support and are

involved in activities that develops relationships with Operation Staff.

Collaborate with Quality Supervisor and TQM to gather feedback on training effectiveness,

update staffing and workforce forecasting, detail center priorities and plans, and gain direction

on priorities and work projects.

Partner with Project Coaches and Leads to assess performance issues, ensure training replicates

work environment, and collaborate with center staff to resolve issues. Work with Operations to

create and implement continuous improvement activities.

Works with Workforce Administration, Operations Management, and Recruiting Team to plan

and execute training ramps and meet customer needs. Partner with Operations and Support

departments to schedule activities.