Customer Success Consultant

Our client is a leading provider of software solutions specializing in ERP, retail management, and POS systems. Focused on enhancing business efficiency across various industries, leverages cutting-edge technology to help clients streamline operations and drive growth. Committed to exceptional customer service, empowers businesses to thrive in a competitive landscape.

Responsibility:

• Managing and developing relationships with clients
• Expand our revenue in accounts through cross-sell and up-sell
• Connecting to key business executives
• Understand customers business issues, desired business outcomes and recommend solutions based on Contrasts best practices
• Ability to prioritize, multi-task, and perform effectively under pressure
• Exceptional organizational, presentation, and communication skills, both verbal and written

Essential Skills

• Excellent organizational, adaptability, critical and strategic thinking, and communication skills
• 5+ years in a customer-facing Account Management position
• Ability to understand clients' business needs and provide tailored solutions
• Self-motivated and ability to work independently
• Managing and developing relationships with clients- Top Management/CEO/CIO/COO and the likes
• Experience within the SaaS/ Software sales & E-commerce, and/or retail tech industries

Desired Skills

• Strong customer relationship building. Analytical and problem-solving skills
• With extensive sales and account management experience- 3 years and above
• With extensive upselling/cross-selling/relationship building experience
• Proficiency in Google Workspace and Microsoft Office applications
• With IT Saas Sales background
• Strong sales and negotiation skills

Work set-up

Remote

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.