Team Leader

Job Title: Team Leader

As a Team Leader, you will be responsible for managing a team of consultants and ensuring the successful delivery of projects for our clients. You will be the main point of contact for our clients and will work closely with them to understand their needs and provide customized solutions. This is a full-time, permanent position based at our headquarters in [location].

Key Responsibilities:

- Lead and manage a team of consultants, providing guidance and support to ensure the successful delivery of projects

- Collaborate with clients to understand their business objectives and develop tailored solutions to meet their needs

- Monitor project progress and provide regular updates to clients and senior management

- Conduct performance evaluations and provide feedback to team members to support their professional development

- Identify new business opportunities and work with the sales team to develop proposals and secure new projects

- Ensure project budgets and timelines are met and manage any issues or risks that may arise

- Foster a positive and collaborative team environment, promoting teamwork, open communication, and knowledge sharing

- Keep up-to-date with industry trends and best practices to continuously improve our services and offerings

Qualifications and Experience:

- At least 2-3 years of experience as an Operations Supervisor/Team Lead in the BPO industry
- Experience in supervising a team within tight quality and efficiency parameters
- At least Associate degree or Bachelors degree holder
- Prior experience in a BPO / Shared Services Collections - Voice account or Order Management - Backoffice account is a plus