PM Customer Support Manager

JOB DESCRIPTION

The candidate will be assigned as a manager to a project under Maintenance Agreement.

RESPONSIBILITIES

• Will be the main point person for any client concerns in the project.
• Manage the delivery / timeline of the fixes. Maintains / Builds good relationship with client.
• Pro-actively provides status report to client and to the management.
• Acts as a go-to expert for escalated clients calls and keep abreast with product and process.
• Updates and / or changes that affect customer service
• Is accountable for the teams day-to-day activities and the achievement of established service promises at the individual and at the team level.
• Will establish & document the operational process for the Customer Support.

REQUIREMENTS

• Candidate must possess at least a bachelors degree in computer science
• Has project management experience minimum of 5 years
• Exceptional analytical and problem-solving skills
• Excellent English communication skill both in speaking and writing
• SHOULD HAVE EXPERIENCE OR FAMILIARITY WITH DEPOSIT, LOANS AND TELLERING
• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency
• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on clients' experience and financial losses.

Work Setup:

Shift: Dayshift

Setup: Hybrid

Location: Makati

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.