Product Trainer

A Product Trainer educates customers, employees or partners on effectively using products, ensuring seamless adoption and optimal utilization. Key responsibilities include:

Qualifications:

Qualifications:

Must have at least 5 years overall industry (BPO) experience
Must have at least 1 year experience as a product trainer for any telco programs (non-negotiable)
Good to excellent English verbal and written communication skills
Must be willing to handle complex tasks while managing the new hire classes

Key Responsibilities

1. Training Development: Creating engaging training materials and programs.

2. Product Knowledge: Staying up-to-date on product features, updates and industry trends.

3. Training Delivery: Conducting in-person, virtual or online training sessions.

4. Support and Feedback: Providing ongoing support and gathering feedback for improvement.

5. Collaboration: Working with cross-functional teams (sales, marketing, customer success).

Required Skills

1. Excellent communication and presentation skills

2. Product expertise

3. Adult learning principles knowledge

4. Technical skills (e-learning authoring tools, LMS)

5. Time management and organization

Certifications

1. CPTM (Certified Professional in Training Management)

2. CTT+ (Certified Technical Trainer)

3. ATD (Association for Talent Development) certifications