Marketing Host - Mandarin / Korean

Mandarin / Korean Marketing Host

Are you a fluent Korean or Mandarin speaker looking to take your career to the next level in one of Asia's fastest-growing integrated resort? We are seeking talented, customer-focused, and highly motivated professionals who are eager to join a dynamic, multicultural work environment.

I. MAJOR RESPONSIBILITIES AND DUTIES

• Enrolls new members and offers thorough assistance throughout the registration process at the Membership and Rewards counter, VIP counter, and on the mass gaming floor.
• Provides comprehensive assistance with the issuance of complimentary items (gifts, transportation, food and beverage, and/or rooms) while adhering to the approver and allowable transaction amount matrix.
• Assists in organizing and facilitating promotions and events, including VIP and mass gaming floor events.
• Processes and up-sells Reward Circle Collection products, including Discretionary Complimentary items.
• Manages inventory for Rewards Circle Collection items, coordinating with Executive Host and Assistant Manager.
• Handles accurate redemption, registration, and other necessary actions critical to the success of promotions and seamless execution.
• Ensures compliance with government regulations such as PAGCOR, Data Privacy Act, and Anti-Money Laundering.
• Maintains, assists, and develops business connections with current and prospective patrons; refers potential patrons to the Premium Development and Business Development teams.
• Proactively assists and anticipates customer needs, delivering personalized experiences while upholding high standards.
• Addresses inquiries and concerns that require attention from Jr. Host/Host – Club Operations, Mass Operations, or Premium Operations.
• Coordinates among different departments to ensure smooth and unified service delivery to patrons.
• Maintains and updates the patron database to ensure accuracy and currency.
• Ensures a well-maintained atmosphere by keeping Membership and Rewards counters, Rewards Circle Collection Counter, VIP counter, and gaming floors clean and organized.
• Consistently meets and exceeds predetermined targets and quotas set by management.
• Performs additional duties and responsibilities as prescribed by management.

II. JOB SPECIFICATIONS

Educational Requirement:

• Minimum High School graduate
• Preferably University/College diploma in Hospitality, Marketing or Business Administration but not required

Experience Requirement:

• Experience in the gaming industry is an advantage

Skills and Attributes:

• Proficient in MS Office (Word, Excel, PowerPoint) application is an advantage
• Possesses a strong command of the English language, both written and oral
• Excellent interpersonal skills
• With pleasing personality, well groomed, and professional demeanor
• Demonstrates good organizational skills
• Demonstrates good communication skills
• Able to read, write, and speak in English

Other Qualifications:

• Can work in flexible schedules
• Able to work outside the standard work week as business needs
• Experience in gaming industry is an advantage
• Proficient in Chinese or Korean language

Work Setup: Onsite
Work schedule: Dayshift/Rotational
Location: Paranaque City

By applying, you give consent to collect, store, and/or process personal and/or sensitive information for recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients.