Graduate Program - Philippines (Remote)

In this position, you will serve as the primary point of contact for the customers. The role requires you to handle a variety of responsibilities, and your contributions will directly influence the success of both company and customers businesses.

If you are interested in building a career in the B2B SaaS industry, this role provides an excellent opportunity to get started. It is an entry-level position that can open pathways to non-technical roles in other departments such as Sales & Customer Success, Marketing, and Data Science over time

Key Responsibilities:

• Take ownership of customer-reported issues and ensure they are resolved effectively.

• Provide product demonstrations and guide customers through solutions to their concerns.

• Investigate, diagnose, and troubleshoot problems to identify appropriate solutions.

• Deliver timely and accurate responses to customer inquiries.

• Properly document issues and ensure they are fully resolved.

• Respond to customer questions through email, phone calls, and live video calls.

• Look for opportunities to exceed customer expectations and provide exceptional support.

About You:

• Demonstrates empathy and patience when assisting customers.

• Naturally curious with a strong problem-solving attitude.

• Possesses solid analytical skills, as the product involves significant use of data and numbers.

• Excellent verbal, written, presentation, and interpersonal communication skills.

• Achieved a math score of at least 85% in 10th grade

Work set-up: Remote

Schedule:  4:30 a.m. PH time to 1:00 p.m. PH time any five (5) days of the week.