Servicenow Technical Lead

About the role:
We are looking for a Certified ServiceNow Technical Leader to architect, develop, and enhance
ServiceNow ITSM, Cloud, and ITIL solutions. This role requires hands-on experience in ServiceNow
development, customization, and integrations, with a focus on full IT lifecycle implementation and
expertise in the Washington release.

Responsibilities:

ServiceNow Platform & Architecture

• Lead the design, development, and implementation of ServiceNow ITSM, ITOM, and automation
  solutions, including features from Washington release or later.

• Architect and optimize ServiceNow platform configurations, integrations, and security models.

• Ensure scalability, high availability, and best practices for ServiceNow deployments.

Development & Customization

• Customize and develop ServiceNow applications, including CMDB, Workflows, Business Rules,
  ACLs, UI Scripts, and NowAssist AI.

• Drive automation using Flow Designer, RPA, and AI-powered workflows.

• Oversee integrations with enterprise applications, including Snowflake, Cloud, and ERP systems.

Technical Leadership & Innovation

• Provide technical guidance to development teams and ensure adherence to coding standards.

• Stay updated with ServiceNows latest releases, including Washington and future upgrades.

• Leverage AI, ML, and predictive analytics for enhancing ServiceNow capabilities.

Governance & Process Improvement

• Implement ITIL-based ITSM solutions, ensuring compliance with best practices.

• Work with cross-functional teams to optimize IT workflows and automation processes.

Collaboration & Stakeholder Management

• Act as the primary technical contact for ServiceNow initiatives, working closely with business
  leaders.

• Provide technical documentation, training, and mentorship to junior developers.

QUALIFICATIONS AND EXPERIENCE:

• 1014 years of experience in IT, with at least 7+ years in ServiceNow development & leadership
  roles.

• Strong expertise in ServiceNow (Washington release or later), Cloud, ITSM, ITIL, and full IT
  lifecycle implementation.

• ServiceNow System Administrator (CSA) & ITIL certifications preferred.

• Hands-on experience in JavaScript, HTML, CSS, XML, Angular, Jelly Scripting, REST APIs.

• Knowledge of CMDB, Discovery, AI-powered automation, and ServiceNow integration with
  Snowflake.

• Experience working in Agile/Scrum methodologies.