Passenger Service Agent -Checkin

Job Summary
To provide all necessary and required passenger/customer services as contracted by the customer including but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedules passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority, and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Qualifications and Competencies

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country-specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline-specific computer reservation/ ticketing software
• Willingness to work in inclement weather