Job Description:

This role supports a global ecommerce and social commerce financial crime program covering KYC/KYB, sanctions, transaction monitoring, enhanced due diligence (EDD), and regulatory reporting across a three-tier alert lifecycle (L1–L2–L3).

The operating model is transitioning to an AI-augmented environment, where low-risk reviews are automated and analysts focus on validating AI outputs and handling complex cases. The Team Lead is responsible for production control, quality, escalation discipline, and risk assessment consistency.

Core Responsibilities:

1. Oversee KYC/KYB alert queues across:
• L1: Data confirming, screening, document review, initial risk categorization
• L2: Investigation of complex alerts (high-risk indicators, adverse media, PEP, sanctions concerns, unusual activity, ownership opacity)
• L3: Support EDD and sanctions review with detailed narratives and evidence
2. Ensure accurate verification of:
• Legal entity details, business activity, ownership structure (UBO), controllers, and connected parties
• Risk indicators including sanctions exposure, PEP status, adverse media, source of funds/wealth, and expected vs. actual activity
3. Review and manage escalations involving:
• Missing documentation, high-risk ownership, adverse media, sanctions-related issues, and unresolved risk signals
4. Ensure case documentation is complete, evidence-based, and audit-ready, meeting SLA and quality standards:
• KYC/KYB: 2 business days
• Sanctions: 1 business day
• EDD: 14 business days
• Transaction Monitoring: up to 25 calendar days
• Quality threshold: 95% accuracy
5. Validate AI-generated outputs (summaries, risk indicators, recommendations), ensuring accuracy, completeness, and appropriate risk assessment
6. Manage team operations and performance:
• Queue allocation, capacity planning, SLA adherence, productivity, and quality metrics
• Review high-risk/aged cases and ensure timely resolution across L1–L2–L3
7. Lead team development:
• Coach analysts on case judgment, documentation quality, escalation handling, and AI validation
• Conduct calibration sessions, training, and performance reviews
8. Monitor process performance, identify root causes, and drive corrective actions
9. Ensure compliance with operational protocols, data security, and client standards
10. Work in a 24/7 rotational shift model, on-site in a controlled (clean room/ODC) environment

Requirements:

1. Experience: 4–6 years in KYC, KYB, CDD, EDD, transaction monitoring, or financial crime operations, including team leadership exposure
2. Domain Knowledge:
• Strong understanding of CIP, CDD/EDD, UBO, PEP, sanctions, adverse media, source of funds/wealth
• Experience handling complex investigations and risk-based decision making
3. Leadership & Operations:
• Experience managing team performance, SLAs, backlog, productivity, and quality metrics
• Strong coaching ability and experience improving analyst performance
• Ability to manage escalations and ensure consistent decision-making
4. Skills:
• Strong English communication (reading, writing, and reviewing case narratives)
• Strong analytical thinking and problem-solving skills
• Ability to work in high-volume, SLA-driven environments
5. Tools & Certifications:
• Experience with KYC/screening tools, case management systems
• Exposure to ecommerce, fintech, payments, or digital platforms is preferred
• CAMS, CFE, or equivalent certification is a plus
6. Working Conditions:
• Full on-site role (no remote/hybrid)
• Willing to work rotational shifts (including nights and weekends)
• Comfortable working in restricted environments (no personal devices allowed)

Contact: suresh@cnk-consulting.com.vn/ + 84 989 2972 80  (Suresh)

Note: We appreciate all applications; however, only shortlisted candidates will be contacted