KYC/KYB Team Leader

Job Description:
This role supports a global ecommerce/social commerce financial crime program covering KYC/KYB, sanctions, transaction monitoring, EDD, and regulatory reporting across L1–L3. The Team Lead oversees operations, quality, escalation control, and risk consistency in an AI-augmented environment.

Key Responsibilities:

• Oversee KYC/KYB alert handling across L1–L3, ensuring SLA and quality standards
• Review complex/high-risk cases (PEP, sanctions, adverse media, ownership structures)
• Manage escalations, risk assessments, and ensure consistent decision-making
• Validate AI-generated outputs (summaries, risk indicators, recommendations)
• Ensure case documentation is complete, accurate, and audit-ready (95% quality)
• Manage team performance: workload allocation, SLA, productivity, backlog
• Coach and develop analysts; conduct training and performance reviews
• Collaborate with compliance and stakeholders to resolve complex cases

Requirements:

• 4–6 years' experience in KYC/KYB, AML, transaction monitoring, or financial crime ops, with team leadership
• Strong knowledge of CIP, CDD/EDD, UBO, PEP, sanctions, risk assessment
• Strong analytical, problem-solving, and team management skills
• Good English communication (reading & writing)

Working Conditions:

• Full onsite, rotational shifts (including nights & weekends)
• Controlled environment (no personal devices)
• Experience in fintech/ecommerce is a plus; CAMS/CFE preferred

- Below are the shift timings:

+ 6:00 AM -3:00 PM

+ 2:00 PM - 1O:OO PM

+ 10:00 PM- 6:00 AM

Contact Details: Ms. Bao Huyen
0936.70.9898 (Call/zalo)
Email: baohuyen@cnk-consulting.com.vn