Location: Times City, Hanoi

Working Time: Monday – Friday | 08:30 – 17:30
Salary Range: 13 – 18 million VND/month

About the Role

We are seeking a proactive and detail-oriented Crew Support Executive to join our HR & Administration Department. This role is responsible for providing comprehensive administrative and operational support to flight crew members, ensuring smooth coordination of crew logistics, welfare, documentation compliance, and daily operations.

The position plays a critical role in maintaining crew satisfaction, regulatory compliance, and efficient flight operations.

Key Responsibilities

1. Crew Coordination & Administration

• Maintain and update crew records, including licenses, visas, work permits, medical certificates, and other personnel documentation.
• Coordinate onboarding and offboarding procedures for flight crew members.
• Ensure crew files are complete, accurate, and up to date.
• Support administrative processes related to crew employment and assignments.

2. Travel & Logistics Support

• Arrange flight tickets, accommodation, transportation, SIM/data services, visas, and work permits for crew members.
• Coordinate crew travel schedules and movements in accordance with operational requirements.
• Liaise with travel agencies, hotels, transportation providers, and other service vendors.
• Monitor and process travel-related expenses and ensure timely and accurate payments.

3. Crew Welfare & Employee Support

• Serve as the primary point of contact for crew inquiries and support requests.
• Assist crew members with personal and professional matters that may impact their work and well-being.
• Support employee engagement initiatives and contribute to maintaining positive crew relations.
• Coordinate welfare programs and activities for flight crew members.

4. Compliance & Reporting

• Ensure all crew documentation complies with aviation regulations and company policies.
• Monitor document validity and proactively coordinate renewals before expiration.
• Prepare reports related to crew status, operational support activities, and associated costs.
• Work closely with government authorities regarding immigration procedures, visas, work permits, and regulatory compliance requirements.

5. Additional Responsibilities

• Support company events, including team building activities, year-end parties, internal training programs, and employee engagement initiatives.
• Perform other duties as assigned by the HR & Administration Manager and Board of Management.

Reporting Line

Reports to: HR & Administration Manager

Working Relationships

Internal

• Collaborate with all departments across the company.

External

• Coordinate with suppliers and service providers for bookings and payments.
• Work with relevant government authorities on visa, immigration, and work permit procedures.

Qualifications & Requirements

Education

• College degree or higher.
• Major in Human Resources, Law, Business Administration, or related fields is preferred.

Experience

• Minimum 2 years of experience in HR, Administration, Employee Services, Mobility Support, or related functions.
• Experience handling expatriate visa and work permit processes is highly preferred.

Skills

• Good command of English, both written and spoken.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong organizational, coordination, and administrative skills.
• Good communication and interpersonal skills.
• Effective problem-solving abilities and attention to detail.

Personal Attributes

• Honest, responsible, and highly organized.
• Able to work independently and collaboratively in a team environment.
• Good health and ability to work under pressure.
• Service-minded with a proactive and positive attitude.

Preferred Qualifications

• Solid knowledge of visa, immigration, and work permit procedures for expatriates in Vietnam.
• Experience working with foreign employees, aviation, logistics, hospitality, or multinational environments is an advantage.

Benefits

• Competitive salary package (13 – 18 million VND/month).
• Professional and international working environment.
• Opportunities for career development and learning.
• Participation in company events and employee engagement programs.

How to Apply

Email: hr@haiauaviation.com
Phone/Zalo: 0981 333 143