Job Openings
Dispatcher/Cashier - Calicanto, Batangas
About the job Dispatcher/Cashier - Calicanto, Batangas
Responsibilities:
- Order Coordination: Receive and review customer orders, ensuring accuracy and completeness of information.
- Dispatching: Allocate orders to delivery drivers or service personnel based on their availability, workload, and proximity to the delivery location.
- Communication: Maintain clear and effective communication channels with delivery drivers, service personnel, and kitchen staff to ensure smooth order execution.
- Prioritization: Assess order urgency and prioritize dispatch based on delivery timeframes and customer preferences.
- Quality Control: Verify the accuracy and completeness of each order before dispatch, ensuring that all requested items are included.
- Timely Execution: Monitor delivery progress and provide necessary updates to customers, ensuring prompt delivery of orders.
- Problem Resolution: Address and resolve any issues or complaints related to food orders, coordinating with appropriate personnel to find suitable solutions.
- Record-Keeping: Maintain accurate records of dispatched orders, delivery status, and customer interactions for future reference and analysis.
- Compliance: Adhere to food safety regulations, company policies, and procedures to ensure compliance and maintain a high standard of service.
- Continuous Improvement: Proactively identify areas for improvement in order dispatching processes and suggest solutions to enhance efficiency and customer satisfaction.
Requirements:
- Experience: Prior experience in a fast-paced environment, preferably in a fast food or restaurant setting, is highly desirable.
- Organization Skills: Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication skills to interact with a diverse range of individuals, including delivery drivers, kitchen staff, and customers.
- Problem-Solving: Ability to think quickly and make sound decisions under pressure to resolve any order-related issues or challenges.
- Attention to Detail: Keen attention to detail to ensure accurate order dispatching and minimize errors.
- Time Management: Exceptional time management skills to prioritize tasks, handle multiple orders simultaneously, and meet delivery deadlines.
- Technology Proficiency: Basic computer skills and familiarity with order management systems or software for efficient order coordination and tracking.
- Customer Service: Strong customer service orientation and the ability to handle customer inquiries, complaints, and requests in a professional and courteous manner.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.