Customer Success Intern

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Job Description:

We are looking for a Customer Success Intern to join our team at Cloud Counselage. In this role, you'll help onboard new customers, resolve issues, and build strong relationships. You'll also gather feedback, analyze customer data, and work with different teams to improve the customer experience. Your efforts will help enhance our services, drive customer satisfaction, and support long-term success.

Job Responsibilities:

• Customer Onboarding & Support: Help new customers get started with the IAC platform and ensure effective use and develop strong relationships by understanding customer needs and offering tailored solutions.

• Issue Resolution: Resolve customer issues quickly through the IAC platform and Freshdesk, collaborating with support teams.

• Data-Driven Insights: Analyze customer data to identify trends and opportunities for improving service.

• Collaboration with Teams: Work with Marketing, and Support teams to meet customer needs and share feedback. Collect feedback and share insights to improve products and services.

• Documentation: Maintain accurate records of customer interactions and success metrics.

• FAQ Management: Work with the FAQ team to create and update FAQs based on common customer questions and issues to improve their experience.

Mandatory Requirements:

Currently pursuing a Diploma or a Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, Statistics, or a related field

Preferred Requirements:

Prior experience with projects or coursework related to Customer Success



Qualities:

• Excellent problem-solving skills and attention to detail
• Ability to work independently and in a team environment
• Strong communication and interpersonal skills



Eligibility Criteria:

• Minimum commitment of 3 months full-time internship without stipend
• Have a working device(laptop/desktop) with a stable internet connection
• Membership of Industry Academia Community (If you are not a member already, please sign up at https://industryacademiacommunity.com)

What's for the Candidate

• Satisfaction of Working for a Social Cause to eradicate the perpetual unemployability issue amongst freshers, by helping millions of students get job-ready, in time!
• Internship Certificate from Cloud Counselage Pvt. Ltd.
• Opportunity for apprenticeship and stipend w.e.f. the completion of 3 months full-time internship
• Letter of Recommendation based on performance
• Work from Home & Flexible working hours
• Mentorship from Industry experts
• Career Guidance and Development
• Industry Exposure & Networking Opportunities at Industry events
• Supportive Work Environment & Culture
• Leadership development by opportunity to lead other interns
• Exposure to different software and applications
• Opportunity to learn new tools 

Job Location: Remote

NOTE: Our noble initiative 'IAC VISION 2030' @ https://www.cloudcounselage.com/vision2030 would bring 85 MN (8.5 Cr.) global jobs to India by 2030 which otherwise would go vacant due to global talent shortage. This would provide employment and career opportunities for millions of job-ready interns, freshers, professionals and entrepreneurs through our Industry Academia Community (IAC). By submitting your application you become a free member of IAC (5 Lakh+ Members from 35+ Countries).